Unruly Passenger Prevention and Management

UNRULY PASSENGER

PREVENTION AND MANAGEMENT

Always Safety First !!!!

Has your Cabin Crew call the Cockpit because an unpleasant situation could be worst  

If a passenger engages in disruptive behavior while the aircraft is still on the ground or flying?

The Flight Crew should be updated regularly on the progress of the situation by Cabin Crew.

The Flight Crew should relay this information to the ground immediately as per their company procedures and/or the State’s requirements .

The Role of the Pilot in Command

When an incident occurs on board an aircraft, the Pilot in Command has the ultimate authority on how to address the situation. The Pilot in Command should ensure that the crew has filled out the required documentation, assist with the collection of data, ensure that witness statements are made upon arrival, and be prepared to help with prosecution and internally with the aftermath of the incident.

Training staff and legal counsel should ensure that the Pilot in Command is aware of the Powers and Immunities bestowed upon them by the Tokyo Convention 1963 to assess and deal effectively with unruly passenger behavior on board and underline the fact that the organization will give them full backing anytime these Powers are legally used.

With a locked flight deck door the flight crew must rely on the Cabin Crew to assess and manage unruly passenger situations in the cabin. Pilots should consider restraint whenever they assess that a situation will in any way affect the safety of the aircraft, its passengers and Cabin Crew, and/or at the advice of the Cabin Crew.

 http://www.iata.org/whatwedo/safety/Documents/Guidance-On-Unruly-Passenger-Prevention-And-Management-1st-Edition.pdf